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Terms and Policy

Thank you for choosing to dine and socialize at The Chestnuts Bar and Grill, located in the Langley ,United Kingdom. Please read the following terms and policies carefully before making a reservation or visiting our establishment.

Reservation Policy:

1. Reservations can be made online via our website or through phone call during our operating hours.

2. We encourage making reservations in advance, especially for larger groups, to ensure availability.

3. For group bookings and private events, please contact our events team for personalized assistance.

4. We kindly request that you arrive on time for your reservation. In case of delay, please inform us to hold your table for up to 15 minutes.

Cancellation Policy:

1. We understand plans can change. Kindly inform us of any reservation cancellations at least 24 hours in advance.

2. Failure to notify us of a cancellation may result in a cancellation fee or forfeiture of any deposit paid.

Dining Policy:

1. We strive to provide an enjoyable dining experience for all our guests. Kindly respect fellow patrons and our staff.

2. Outside food and beverages are not permitted, with the exception of special dietary requirements (prior approval required).

3. We operate a no-smoking policy indoors. Designated smoking areas are available outside.

Alcohol Policy:

1. We serve alcohol responsibly in accordance with UK laws. Patrons must be of legal drinking age (18 years and above) to consume alcohol.

2. We reserve the right to refuse service to intoxicated individuals or those unable to provide valid identification.

Safety and Security:

1. The safety and security of our guests and staff are paramount. We operate CCTV cameras on the premises for security purposes.

2. In case of emergency, please follow the instructions provided by our staff and adhere to safety protocols.

Privacy Policy:

1. We respect your privacy and handle personal data in compliance with GDPR regulations. Please refer to our Privacy Policy for detailed information.

Feedback and Complaints:

1. Your feedback is valuable to us. Please feel free to share your dining experience with us, whether positive or negative.

2. In case of any complaints or concerns, please notify our staff immediately for prompt resolution.

Disclaimer:

1. We reserve the right to modify these terms and policies at any time without prior notice.

2. By making a reservation or visiting our establishment, you agree to abide by these terms and policies.

Thank you for choosing The Chestnuts Bar and Grill . We look forward to serving you and ensuring you have a memorable experience with us.